This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most. Parklane, a Luxury Collection Resort & Spa received an overall score of 9.3/10.
British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers.
Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. Participants also give the hotel an overall score out of 10.
British Airways Holidays has gathered over 102,000 independent hotel reviews this year. In 2019, British Airways awarded close to 650 Customer Excellence Awards across the globe to recognise their top-rated hotels.
“We are very pleased to receive this prestigious award from British Airways Holidays, which is purely based on their customer feedback. It makes us all very proud to have achieved this, particularly in our first year of operation. This would not have been possible without our dedicated associates and their hard work to achieve these results. A big thank you to my team and of course to the BAs customers,” said York Brandes, general manager, Parklane, a Luxury Collection Resort & Spa.